We are seeking a highly organized and customer-focused individual to join our team as a Service Writer. The Service Writer will be responsible for coordinating and facilitating all communication between customers and our service department to ensure a seamless and efficient service experience.

Responsibilities:
- Greet customers and assist them with scheduling service appointments, explaining services, and answering any questions they may have
- Communicate with technicians to determine the scope of work needed for each service appointment
- Create accurate and detailed service orders for each customer, including estimates and timelines for completion
- Follow up with customers throughout the service process to provide updates and address any concerns
- Coordinate with parts department to ensure necessary parts are ordered and available for each service appointment
- Collect payment and process invoices for completed services
- Maintain accurate records of all service appointments, invoices, and customer communications
- Ensure all customer inquiries and concerns are addressed promptly and professionally

Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or administrative role preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and multitask effectively
- Proficient in computer skills, including Microsoft Office and service management software
- Knowledge of automotive systems and terminology required

Benefits:

Medical after 90 days / 40 hours NJ Sick time

Responsibilities

• Perform routine maintenance services, including oil changes, tire rotations, fluid checks, brake inspections, and battery replacements.
• Diagnose mechanical, electrical, and performance issues using appropriate tools and equipment.
• Complete repairs on engines, transmissions, brakes, suspension systems, steering components, and other vehicle systems.
• Inspect vehicles to identify wear, damage, and service needs.
• Follow manufacturer specifications and shop procedures to ensure accurate and efficient repairs.
• Document findings, recommended services, and completed work clearly and accurately.
• Maintain a clean, organized, and safe work area.
• Communicate effectively with team members and support a collaborative shop environment.

Qualifications

• Previous experience in automotive repair, maintenance, or diagnostics.
• Working knowledge of vehicle systems, repair procedures, and diagnostic methods.
• Ability to use hand tools, power tools, diagnostic equipment, and service information systems.
• Strong attention to detail and commitment to quality workmanship.
• Ability to follow safety guidelines and industry best practices.
• Good communication and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Automotive Service Excellence (ASE) certification or progress toward certification.
• Experience with a wide range of vehicle makes and models.
• Knowledge of modern vehicle electronics and computerized diagnostic systems.
• Manufacturer training or dealership experience.

What We Offer

• Competitive compensation based on experience and qualifications. We will pay based on your talent! 
• Opportunities for training, growth, and skill development.
• A supportive team environment focused on quality and customer service.
• Access to modern tools, equipment, and diagnostic resources.
• Medical Benefits Full-Time
• Paid PTO earned
• Uniforms
• Start Immediately
• 5 day work week

Work Environment

This role is performed in an automotive service setting and may involve standing, lifting, bending, and working with vehicles and equipment throughout the day. Candidates should be comfortable working in a hands-on environment and following all safety procedures.

How to Apply

If you are passionate about vehicle repair and enjoy solving mechanical challenges, we encourage you to apply.